FAQ

Check FAQ to help solve problems and get useful information about problems


FAQ

Why are other people's products much cheaper than yours?

Hello! Since street lamps are non-standard individual solutions, different factories have different production methods and processes. The same product at the same height may also have differences in material, size parameters, thickness or process, so if you say that other people's prices are cheaper than ours, you should see if the parameters of the material and the specific size or process specified by the other side correspond to the materials, Parameters and processes specified to you by Xingkai before you can make a comparison. Of course, we are manufacturer. The first factor that we must consider when producing a product is safety! He's beautiful! Therefore, the price we calculate may differ from the price of others. Of course, we can also make the price that others can do. What price corresponds to what quality and what grade, we produce products of medium and high class. We in Xingkai mainly produce medium and high quality products. We are absolutely quality-conscious, no angle-saving, no delay in delivery, and set long-term development as our goal for progress.

FAQ

What is the quality of your products?

Our company has been engaged in outdoor lighting for almost 20 years, so we have absolutely no problems with production experience. Secondly, many customer engineers indicate the use of the Xingkai brand, which shows that customers say that our company Xingkai has a kind of recognition and confirmation. Our Xingkai products have strict material selection and production standards from material procurement to finished product delivery. When shipped, the products will be collected and debugable, and they will be distributed to customers after confirmation to reduce the subsequent problems of customers. In addition, the relevant products shipped from the factory are accompanied by inspection reports. With certificates of conformity and some timely and relevant quality inspection reports, so please rest assured to buy and use our Xingkai products. Thank you for your support of our company!

FAQ

What should I do if your factory does not send the goods after I have transferred the money?

Dear customer, hello! I'm glad you asked that question. First of all, it is normal that customers are worried about the first cooperation with the company, because they do not know the company. However, our company has been in the outdoor lighting industry for almost 20 years, and its reputation and reputation in the industry are very good. It has also won the honorable award for “compliance with contracts and fulfillment of promises” issued by the industrial and commercial department, so you don't need to worry too much about this problem; in addition, our products require 30% deposit before placing the order, and 70% balance is paid before shipping. If you are worried, if you have friends here, you can arrange for your friends to come to our factory to look at the goods and then arrange a balance to send, or we can send you a physical production card so you can see it, and then you can agree on the balance to send.

FAQ

May I ask what materials your street lights are made of?

Hello! All of our street lights are made of high quality Q235 steel, normal thickness 3-5mm. They are hot galvanized inside and outside to prevent rust, and the surface is covered with high quality outer plastic. They have the functions of protection against ultraviolet radiation, corrosion and aging. Protection level: IP65. Please feel free to buy!

FAQ

If there are any quality problems, how long will it take you to solve them?

If your product has any quality problems, please provide the relevant pictures. After receiving your photos and questions, we will contact the relevant factory staff and provide you with the best solution within 8 hours as soon as possible. Xingkai Lighting thanks you for your trust and wishes you a happy life!

FAQ

What if damage occurs during transportation?

You don't have to worry about this problem at all. Our product packaging is very strict. Fragile products are packed in wooden boxes with foam filling. If this is not a human factor, then there will be no damage at all. If the loss is caused by improper transportation by the consignment department, we will also seek compensation to solve your problems!

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